According to ElevenLabs (@elevenlabsio), the company has partnered with Deutsche Telekom to integrate ElevenLabs' advanced AI voice agents into customer service channels, including both apps and phone support. This collaboration aims to deliver 24/7 realistic AI voice agents to Deutsche Telekom customers, eliminating wait times and enhancing customer interactions with more human-like, personalized responses. The initiative reflects a broader trend toward democratizing AI technology in telecommunications, promising increased efficiency and accessibility in customer support while opening new business opportunities for AI-driven solutions in the European telecom sector (source: @elevenlabsio, Jan 14, 2026).

According to Greg Brockman, OpenAI has entered a strategic partnership with Deutsche Telekom to deliver advanced artificial intelligence solutions to millions of customers and businesses throughout Europe (source: telekom.com). This collaboration aims to integrate OpenAI's cutting-edge AI models into Deutsche Telekom's consumer and enterprise offerings, enabling smarter digital assistants, enhanced customer service, and AI-powered business tools. The initiative is expected to accelerate digital transformation across sectors such as telecommunications, retail, and SMEs, while opening new business opportunities for AI-driven services in the European market (source: telekom.com).